What are your delivery charges?
Standard US charges apply. All delivery charges will be shown at checkout, before and after confirmation of your order.
When do you ship?
Standard delivery is by UPS, within three working days of your order, with delivery between 9am and 5.30pm. If any products you’ve requested aren’t in stock, we’ll email you to let you know. (Costs shown are per delivery address, per delivery day.) We send a tracking number when we ship.
Where do you deliver?
We deliver to all postal areas in the US, If we believe that the delivery address you’ve given may not be not secure (for example, if it’s a communal postal address or PO Box), we may contact you to make alternative arrangements.
Can I send things to more than one address?
We’re happy to deliver your order to addresses other than your own, and during the checkout process you’ll be given the option to tell us where you want to send the items in your basket.
What if I’m not in when you deliver?
Deliveries are usually made on Mondays to Fridays, between 9am and 5.30pm. If the recipient isn’t in, our courier will leave a card confirming that they’ve tried to deliver your parcel and it will be held at your local post office.
What if only part of my order has arrived?
Please check your confirmation to insure that you order is correct. Go to UPS to track your shipment using the tracking number sent to you. If there are any items missing from the order (as detailed in your order confirmation email), please contact customer services at firstname.lastname@example.org or call us at 1- (888) 233-7887.